Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with your shipping details.

2. Shipping Time

Delivery times depend on your location:

  • Europe: 5–10 business days
  • International: 7–20 business days

Please note that delivery times are estimates and may vary due to external factors such as customs clearance, carrier delays, or peak seasons.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method
  • Free shipping may be offered on selected orders or promotions

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can use this number to track your shipment in real time.

5. Customs, Duties & Taxes

For international orders:

  • Customs duties and import taxes may apply depending on your country
  • These charges are the responsibility of the customer
  • Euro Trading is not responsible for delays caused by customs

6. Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • High demand periods
  • Shipping carrier issues
  • Customs processing

Euro Trading is not liable for delays beyond our control.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages
  • Additional shipping fees may apply for reshipment

8. Lost or Stolen Packages

Euro Trading is not responsible for lost or stolen packages confirmed as delivered.

If you experience an issue:

  • Please contact the shipping carrier directly
  • You may also contact our support team for assistance

9. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos of the damaged item

We will review your case and offer a replacement or refund if applicable.

10. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on availability.